Our Guarantee

Whether you're buying or selling tickets on our site, BestSeatsFast.com safeguards your entire transaction from fraud and other dangers with our worry-free guarantee! You’re always protected when you order through BestSeatsFast.com!

All Tickets Are Legitimate Tickets

All the tickets sold on BestSeatsFast.com are guaranteed to be authentic tickets, valid for entry to the event concerned. Customers should contact BestSeatsFast.com at 1-844-425-4881 immediately if there is any problem using their tickets at the venue. Customers need to obtain evidence of invalidity from the venue in those cases when the ticketing problem is not resolved. BestSeatsFast.com requires this evidence in order to secure a refund from the ticket seller who supplied the order. The evidence could range from a letter from the venue or even a simple email from venue personnel verifying that there was a problem scanning the tickets.

All Tickets Will Be The Same, Equal, Or Better Than What Was Originally Requested.

BestSeatsFast.com expects the sellers who list tickets on our exchange to provide the seating they advertise. If that’s not possible, the seller must provide equal or superior seating. Sellers are expected to contact customers proactively to confirm any significant seating changes with regard to the initial section and row of a ticket order. Customers should contact BestSeatsFast.com as soon as possible if they are unhappy with any alternate tickets they may receive, and we will investigate the issue for the customer in order to reach an amicable conclusion.

All Tickets Will Be Delivered Before The Event.

All deliveries are made to the address listed by the purchaser in the appropriate textboxes during checkout. We guarantee that the tickets will be shipped to the purchaser in sufficient time so that at least one delivery attempt is made before the event occurs. Please note that the purchaser is responsible for making himself or herself available to receive delivery of the tickets when a delivery attempt is made. BestSeatsFast.com will coordinate with the ticket seller for compensation in those cases when a seller does not ship or does not otherwise deliver tickets in time for customers to access them for the event.

If An Event Is Permanently Cancelled, A Refund Will Be Issued.

BestSeatsFast.com will coordinate with the selling broker to provide the purchaser a full refund of the ticket order, excluding delivery fees. Please note that the ticket seller may require the purchaser to return the tickets prior to issuing a refund.


You Are Protected!

BestSeatsFast.com expects the very best service for our customers, and we constantly review ticket sellers in order to ensure that they provide the best possible service. We operate a rating system that ranks our sellers based on past order behavior and purchase efficiency. We use this system in order to ensure that our customers are treated responsibly by the sellers in our network.

We rank and rate sellers on such issues as:

  • How quickly they confirm orders
  • How many orders they accept (vs. reject)
  • How quickly they ship tickets to customers
  • How often customers need to contact BestSeatsFast.com with order issues


The rating system detailed above is individualized for each ticket seller and calculated on a systematic basis with hundreds of behaviorally-triggered touch points. The ratings for ticket sellers are frequently updated to ensure consistently superior service for BestSeatsFast.com customers.

The rating of each seller determines:

  • The types of events for which they are allowed to list tickets
  • The number of events for which they are allowed to list tickets
  • The types of tickets they are allowed to resell
  • The number of tickets they are allowed to list
  • The fee charged sellers by BestSeatsFast.com for accessing our exchange


We at BestSeatsFast.com reserve the right to limit the rights of sellers in response to any customer service situation. Penalties in this regard can range from fines imposed by BestSeatsFast.com to outright exclusion from our marketplace. Sellers therefore have every incentive to treat our customers with respect.